I'm with the folks who will try for improvement of pianos, providing there is at least a ray of hope. Its happened here too many times to be coincidence.obviously some techs feel they are being ethical by telling it like it "is".the tough love approach, as it were. Sometimes the client is in tears when they call. Often, I'm called in after another (very highly qualified) tech has told a customer their piano is "junk". We are honored guests in homes, where clients are hoping for a better sounding piano. everything is "junk" if its not Steinway etc. Without reference to the OP or other commentators here, I too have noticed that there are some techs who adopt an elitist attitude with pianos.i.e. Going into someone's home hating the piano you are asked to service is completely the wrong attitude to have. When you decide to actually do something about the poor condition of some of the pianos you encounter, you will develop a feeling of satisfaction for having done so and you will earn a living. As soon as you decide that you hate most or all of the pianos you are asked to service, it is time for you to find another line of work. You have the choice as a piano technician to either hate what you do or love what you do. If it has service requirements, including loose tuning pins (which I have actually found to be quite rare), I will perform those service requirements. I will gladly tune and service any Kimball piano. In fact, I would say that nearly any brand of piano could have these problems but Kimball pianos have fewer of them than many other brands I have serviced. I haven't had time to read all of the responses but I would never characterize Kimball pianos in general with the above description. I tuned one today and the pins were so loose I'm amazed I was able to actually get it in tune. My dad used to complain about Kimballs all the time and now I know why. Bad tone, action falling apart, loose pins, pinblock cracking. Every Kimball I've tuned has been a hunk of junk.
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